Support

How to reach us

WhatsApp (messages)

+94 77 063 5584

The quickest way during support hours. Send a screenshot if you can.

Email

support@systo.lk

For anything longer, and for data or account requests, from the address on your account.

Support hours

Monday to Friday, 9:00 to 17:00 Sri Lanka time (UTC+5:30), except public holidays

A message sent outside these hours is read on the next working day.

What to expect

There is no guaranteed response time during the pilot. Messages are read during support hours and answered in the order they arrive, with one exception: anything that stops you selling — the till, stock counts, signing in — is looked at first. We tell you who is handling your message and when you will next hear from us, and we do not invent deadlines.

What to put in a message

• the name of your workspace and the email address on your account;
• what you were doing, what you expected, and what happened instead;
• roughly when it happened, so we can find it in our logs;
• a screenshot, if there is something on screen to show.

What support never asks for

We never ask for your password, a sign-in code, card details or bank details, and we never sign in as you. If you want us to look inside your workspace to help, you ask us to, we tell you what we looked at, and nothing is changed without your say-so. Anyone asking for those things in SYSTO’s name is not us: do not answer, and tell us.

Your data

To get a copy of your workspace’s data, or to have your account or workspace deleted, email us from the address on your account; the privacy policy says what happens next.

About the pilot

SYSTO is in a pilot: a small number of merchants use it while it is being finished. It can change or be unavailable without notice, and nothing is billed. Tell support what breaks. The terms of service say what that means for you in full; in short, keep your own record of sales and stock alongside SYSTO while the pilot runs.