Terms of service

1. Who we are

SYSTO is a management system for merchants: stock, sales, suppliers and a till, in one place. It is run by SYSTO (PVT) LTD, a company registered in Sri Lanka at 01, Bauddhaloka Mawatha, Colombo, Sri Lanka (“we”, “us”). These terms are between that company and you, the business using SYSTO. They apply to the SYSTO web application and its API.

2. The pilot

SYSTO is in a pilot: a small number of merchants use it while it is being finished. During the pilot we do not guarantee that SYSTO will be available, that it will keep working the way it does today, or that it is free of faults. It can change, be paused or be unavailable without notice, including for maintenance.

Keep your own record of sales and stock during the pilot (a paper book or a spreadsheet is enough), so that an outage never leaves you without them. We take backups, but you should not rely on SYSTO as the only copy of your records.

There is no fee during the pilot and nothing is billed. If we introduce a fee later, we will tell you in writing at least 30 days before it applies, and you can close your account before then at no cost.

3. Accounts and workspaces

• You need an account to use SYSTO. It is yours and is keyed on your email address. Keep your password private and tell us at once if you think someone else has used your account; you are responsible for what is done with it.
• A workspace is one business: its stock, sales, customers, suppliers and staff stay private to it. One account can own or belong to any number of workspaces.
• The owner of a workspace decides who is invited, with which role, and can change a role or remove a person at any time. People you invite must accept these terms too.
• You must be 18 or older and using SYSTO for a business, not as a consumer.

4. Your data belongs to you

The records you enter in SYSTO — products, stock counts, sales, customers, suppliers, staff and settings — belong to you (the workspace owner), not to us. We use them only to run SYSTO for you, to help you when you ask us to, and in aggregated, non-identifying form to understand how SYSTO is used. We do not sell them and we never show one workspace’s records to another.

You can ask for a copy of your workspace’s data at any time, and for its deletion when you stop using SYSTO (see Privacy). You are responsible for the records you keep about your own customers, including telling them what you keep and why.

5. Acceptable use

Using SYSTO, you agree to:

• sell only goods and services that are legal to sell, and keep to the laws that apply to your business, including tax and consumer law;
• not try to reach another workspace’s data, probe or overload the service, or get around its access controls;
• not upload content that is unlawful, infringes someone else’s rights or contains malicious code;
• not resell SYSTO or offer it to others as your own service;
• not share your sign-in with anyone — invite them to the workspace instead.

We may suspend or close an account or workspace that breaks these rules. Where we reasonably can, we tell you first and give you a chance to put it right.

6. Availability and liability

During the pilot SYSTO is provided as it is, without any warranty. To the extent Sri Lankan law allows, we are not liable for loss of profit, sales, data or business that comes from using SYSTO or from not being able to use it, and our total liability to you is limited to the amount you have paid us for SYSTO in the twelve months before the claim (during the pilot, nothing). Nothing in these terms limits a liability that cannot be limited by law.

7. Ending

You can stop using SYSTO at any time and ask us to delete your account and, if you own it, your workspace. We can close the pilot or end your access with reasonable notice, or at once if these terms are broken. In every case you may ask for a copy of your data first; we keep the records we must keep under tax and accounting law for as long as that law requires.

8. Cookies and sessions

SYSTO uses one session cookie to keep you signed in, one to remember which workspace you are working in, and a few browser-stored preferences such as whether the sidebar is collapsed. There are no advertising or tracking cookies. The privacy policy lists them.

9. Changes to these terms

We may change these terms. The date at the top says when they last changed. We tell signed-in users about a material change inside SYSTO, or by email to the address on the account, before it applies. If you keep using SYSTO after the change, you accept the new terms; if you do not agree with them, stop using SYSTO and ask us to delete your account.

10. Law and contact

These terms are governed by the law of Sri Lanka, and its courts have jurisdiction over any dispute about them. Questions about these terms go to support@systo.lk; the Support page says how else to reach us.